Customer guide
Welcome to your Welpco guide
Getting started on the platform — bookings, payments, messaging, and reviews.
Contents
Thank you for being part of the Welpco community!
This guide was created to help you get started on the platform and make the most of your account.
Inside, you will find essential information on how to:
Find the Right Welper
Browse available profiles in your area.
You can view:
- the services offered;
- rates;
- reviews;
- availability;
- profile information.
Can’t Find the Right Welper?
- If no profile matches what you need, you can post your request in the Marketplace tab.
- Your request will be visible to available Welpers, who can review the details and apply directly.
- This is a great way to receive multiple proposals for your project.
Book a Service
Once you have found the right Welper:
- choose a date and time;
- add important details;
- confirm your booking.
The Welper will receive a notification and will be able to accept your request.
Secure Payment
Payments are processed securely through Welpco.
You're not charged when you book. Once your Welper accepts, we place a hold equivalent to one hour of service on your card about three days before the service — or right away if the booking is less than three days away.
Once the service has been completed, the Welper submits their start and end times through the platform. The final amount is then calculated based on the actual time worked.
Your final invoice may be higher or lower than the initial pre-authorized amount, depending on the total number of hours required to complete the service.
The payment is only processed once the service has been completed, and you will receive an invoice showing the hours worked and the final amount charged.
You will also receive a copy of the invoice for your records.
Communicate with Your Welper
Once the booking is made, you will be able to communicate directly with your Welper through the platform’s messaging system.
Use this feature to:
- ask questions;
- share important information;
- confirm appointment details.
On the Day of the Service
Make sure that:
- the location is accessible;
- instructions have been communicated;
- the Welper has all the necessary information.
After the Service
Once the service is completed:
- leave a review about your experience;
- rate the Welper.
Your reviews help other clients make informed decisions and help maintain a trusted community.
Manage Your Bookings
From your dashboard, you can:
- view your bookings;
- track their status;
- communicate with your Welpers;
- access your invoices;
- view the requests you posted in the Marketplace.
Need Help?
If you have any questions about a booking, payment, the Marketplace, or your account, don’t hesitate to contact us.
support@welpco.comWe are here to support you.
Thank you for being part of the Welpco community!
The Welpco Team